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Effective Date: October 15, 2026
Welcome to the official Shipping Policy of AC-DÉCO, the home of thoughtfully designed compact small home organizers accessible via www.ac-decofr.com. We build better small shelves, and every piece in our collection is handpicked to bring minimalist design, durable build, and perfectly adjusted sizing that fits real French homes, rather than generic big-box dimensions that waste precious space in kitchens, bathrooms and small Parisian-style corners. This policy outlines all clear, transparent rules for order processing, shipping coverage, delivery timelines, fees, and related arrangements to help you plan your purchase of our storage solutions smoothly. If you have any questions about your shipment at any stage, you can reach our dedicated logistics support team via email at zoryn@ac-decofr.com, phone at +33 6 1237 7580, or postal mail at BAT 23, 1273 Route de Condé, 77100 Mareuil-lès-Meaux, France.
All paid orders placed on our website will enter our standard 1 to 2 business day processing window after payment confirmation, excluding weekends and official French public holidays. During this processing period, our warehouse team will conduct full quality checks for your selected small indoor shelf, verify that all corresponding assembly hardware, instruction manuals and included accessories are correctly packed, and label your package with your exact shipping address details.
For customers who place their orders before 12:00 PM CET on regular business days, we will prioritize processing your order on the same day whenever possible. We will send you a dedicated order confirmation email immediately after your payment goes through, and a separate shipment notification email with your unique courier tracking number the moment your package leaves our warehouse. You can use this tracking number on our website homepage’s shipment inquiry section to view real-time updates for your delivery, without needing to navigate to third-party courier platforms.
We offer free standard shipping for all orders within metropolitan France with a total cart value over 70 EUR, to make our compact home organizers even more accessible for local customers looking to tidy every messy spot in their living space. For orders under the 70 EUR threshold, a flat standard shipping fee of 4.90 EUR will be applied automatically at checkout.
Our standard shipping service covers all postal codes across metropolitan France, including remote suburban areas and small towns outside major city centers. For customers in Corsica and other French overseas departments and territories, we offer a discounted expedited shipping rate calculated dynamically based on your specific location, which will be clearly displayed to you before you confirm your payment, with no hidden surcharges added after checkout.
We also offer optional expedited shipping for customers who need their shelf items faster: select the 2-business-day expedited service at checkout for a small flat fee of 12.90 EUR, and your shelf will be delivered directly to your door within 48 hours after it leaves our warehouse, for all eligible addresses in metropolitan France.
For all standard shipping orders within metropolitan France, the expected delivery timeline ranges from 3 to 5 business days after your package departs our warehouse. This timeline accounts for regular courier routing, and excludes unexpected delays caused by extreme weather conditions, local public health restrictions, or temporary courier service disruptions that are outside our operational control.
For expedited 2-business-day shipping orders, delivery is guaranteed for all addresses located within major French urban zones, including Paris, Lyon, Marseille, Bordeaux, and Lille. For suburban and rural addresses under the expedited service, delivery will be completed within a maximum of 3 business days, and our support team will proactively notify you in advance if any rare routing issue may affect your delivery timeline.
We do not process weekend deliveries or deliveries on official French public holidays, so orders processed 2 days before a major national holiday may see a slight 1 to 2 day extension to their estimated delivery window, which will be clearly noted on our website banner during peak holiday periods.
All our shelf packages require a valid signature upon delivery to confirm that the item has been safely received by you or a trusted designated recipient at your shipping address. If no one is available to sign for the package when the courier first attempts delivery, the courier will leave a delivery notification slip at your door, with instructions for you to rearrange a second free delivery attempt, or pick up your package at the nearest local courier collection point within 7 calendar days.
We recommend that you provide a shipping address where someone will be available to receive the package during regular daytime working hours, to avoid missed delivery attempts that may extend the time you wait for your new small indoor shelf. If you wish to authorize the courier to leave your package at your doorstep, with no signature required, you can add this request in the special instruction box on the checkout page, and we will forward this note to the assigned courier. Please note that once you opt for no-signature delivery, AC-DÉCO will not be liable for any lost or damaged packages after the courier confirms the item has been dropped off at your designated address.
If your tracking information shows that your package has been marked as delivered, but you have not received your shelf item, please contact our support team within 48 hours of the marked delivery date. Our team will launch a full investigation with the courier immediately, and we will offer you two resolution options: we can arrange a brand new replacement unit of your ordered small home organizer to be shipped to you at no extra cost, or process a full refund to your original payment method, depending on your preference.
For any orders where you submit an address modification request after the package has already left our warehouse, additional address correction surcharges issued by the courier will be the responsibility of the customer. We highly recommend that you double check all shipping address details carefully before you confirm your order payment, to avoid unnecessary delays or extra fees. For customers who request to redirect an in-transit shipment to a new address outside our standard shipping coverage zones, we will inform you of all applicable extra shipping fees before proceeding with the redirection.