Refund and Returns Policy

‌Effective Date: October 15, 2026‌
Welcome to the official Refund and Returns Policy of AC-DÉCO, accessible on our e-commerce website www.ac-decofr.com. At AC-DÉCO, we build better small shelves, and every compact small home organizer in our collection is handpicked to balance minimalist design, durable build, and the perfect size that fits French homes, not just generic big-box dimensions. We design our entire return framework to be fair, transparent, and focused on resolving issues for our customers while protecting the integrity of our product inventory and sustainable operations. The core rule of our policy is strictly enforced: ‌no pure, product-retention-only full or partial refunds are permitted under any circumstances‌. All valid refund requests will only be processed after you have returned the relevant product to our designated warehouse, and the returned item has passed our full inspection. If you have any questions at any point during your return or exchange journey, you can reach our support team via email at zoryn@ac-decofr.com, phone at +33 6 1237 7580, or physical mail at BAT 23, 1273 Route de Condé, 77100 Mareuil-lès-Meaux, France.

1. Eligibility for Returns

You may submit a return request for your purchased AC-DÉCO small shelf or compact home organizer within 30 calendar days from the date you sign for delivery of your order. To meet our return eligibility requirements, the following conditions must all be satisfied:

The product must be in its original, unused condition, with no scratch marks, assembly damage, stains, or signs of improper modification that would reduce its resale value.
All original packaging materials, included assembly hardware, instruction manuals, and free bonus accessories that came with the item must be included in your return package.
You must provide the original order number and the order confirmation details linked to your purchase, so our team can quickly verify your transaction record.
The return request must not be submitted for items marked as final sale during checkout, which includes custom-sized made-to-order shelves we manufactured specifically per your personal dimension requirements, and clearance items listed explicitly as non-returnable on their product pages.

We do not accept any return requests submitted after the 30-day window from your delivery date, and no exceptions will be made for delayed submissions caused by extended holidays, personal travel plans, or other personal circumstances.

2. Strict Rule on No “Refund Only” Requests

We explicitly outline and enforce the no-refund-only rule across all our operations to prevent unfair abuse of our policy. Under no circumstances will we issue a full or partial monetary refund to you if you choose to keep the product you ordered. This rule applies to all scenarios, including but not limited to:

Cases where you claim the product does not fit the expected space in your kitchen, bathroom, or small Parisian-style corner but still decide to keep and use the shelf in your home.
Cases where you report minor cosmetic differences between the product photos on our website and the actual item you received, but continue to assemble and use the home organizer.
Cases where you cancel the order after the package has already been dispatched from our warehouse, but choose to keep the delivered product instead of sending it back.
Cases where you report minor functional issues that can be resolved with a replacement set of assembly parts, but refuse to return the product and ask for a full refund instead.

If you submit a request that asks for a full or partial refund while retaining the product, our support team will inform you that this request violates our policy, and offer you the options of returning the item for a full refund, or exchanging it for another small shelf model that better matches your needs. We will never process any refund for customers who choose to keep our products.

3. Return Process and Inspection Steps

To start a valid return, first contact our customer support team with your order number, a brief description of your return reason, and 2 to 3 clear photos of the product and its original packaging. Our team will review your submission and send you a pre-paid return shipping label, along with the exact warehouse address you need to send the item back to, within 2 working days after verifying your eligibility.
Please carefully pack the product with its full original materials, attach the provided pre-paid shipping label to the outside of your package, and drop it off at the designated courier service point. You will receive a tracking number from the courier, which you can use to monitor the delivery status of your returned package.
Once our warehouse team receives your returned item, we will conduct a full, strict inspection within 3 working days. Our inspection team will confirm that the item is undamaged, unused, and includes all original accessories and packaging you received with your order. If your returned item passes all inspection checks, we will proceed to process your corresponding refund or exchange request. If the item fails inspection due to misuse, damage, or missing components, our team will send you a detailed notification explaining the issue, and we will arrange to send the item back to you, with no refund issued.

4. Refund Processing and Timeframe

After your returned item passes our warehouse inspection, we will process your full refund to your original payment method within 5 working days. The total refund amount will include the full product price you paid at checkout, minus any customs duties, extra expedited shipping fees you selected at the time of order, and other surcharges that are non-refundable per our terms of service.
Please note that the actual time it takes for the refund amount to appear in your bank account or original payment wallet may vary depending on your payment service provider’s processing speed, which can take up to 10 additional business days for certain credit card providers. We will send you a confirmation email immediately after we submit the refund request to our payment processor, so you have clear documentation of the transaction.

5. Exceptions for Damaged or Defective Products

If you receive a small shelf or compact home organizer that arrives with obvious shipping damage, manufacturing defects, or mismatches the exact model you ordered, you are still required to return the incorrect or defective item to our warehouse before any refund or replacement arrangement can be finalized. We will cover all the costs of return shipping for these defective orders, and we can also arrange for a brand new replacement product to be shipped out to you as soon as we receive and inspect your returned defective item, if you prefer an exchange instead of a monetary refund. We will never offer a monetary refund for damaged or incorrect items that you choose to keep and use, in line with our no-refund-only policy.

If you have any further questions about our Refund and Returns Policy, do not hesitate to reach out to our support team anytime for assistance.